> ## Documentation Index > Fetch the complete documentation index at: https://docs.fintoc.com/llms.txt > Use this file to discover all available pages before exploring further. # Payment analytics > Track conversion, payment volume, average ticket, refunds, and failure reasons in the Fintoc Dashboard, compare periods, and export the data. The **Analytics** page in the Fintoc Dashboard summarizes your payments for a date range. It shows how many of your payments succeed, how much you collect, and why payments fail, broken down by bank and payment method. You can filter the data, compare it with another period, and download it. ## Before you begin * In `live` mode, your organization needs an active payments product, and your user needs **Read** access to **Payments**. All five predefined roles (Admin, Developer, Operations, Finance and Accounting, and Support) include this access. To learn more, see [Permission roles](https://docs.fintoc.com/guides/home/dashboard/permission-roles.md). * In `test` mode, every user can open **Analytics**, and the page shows your test payments. ## Open Analytics In the Dashboard side menu, click **Payments**. The **Analytics** page opens. Below the title, the page shows the date range of the data and, when you compare, the compared range. **Last refreshed**, at the top right, shows when Fintoc last updated the data. ## Filter the data Every widget on the page uses the same filters: | Filter | Default | Description | | :- | :- | :- | | **Date** | The last 30 days, up to yesterday | Range of payment creation dates, using your organization's time zone. Choose **Last 30 days**, **Last 60 days**, **Last 90 days**, or a custom range of up to 180 days. | | **Method** | All payment methods available in your country | Payment methods to include: 🇨🇱 Transfer, Installments, Credit Card, Debit Card, Prepaid Card, and Chilean automatic debit (PAC); 🇲🇽 Transfer, Cash, and Direct debit. This filter appears only when your organization has more than one payment product. | | **Source bank** | All banks | Payer's bank. Choose **Unidentified** for payments without an identified bank. | | **Metadata** | None | Click **More filters**, choose a key from your payments' metadata, and enter its exact value. You can add more than one metadata filter. | ## Compare periods Click **Compare** and choose the period to compare with: * **Previous period:** The same number of days right before your date range. * **Same period, previous year:** Your date range, one year earlier. * **Custom range:** Up to 180 days. When you compare, each widget shows the compared period next to the current one. When you change the **Date** filter, Fintoc recalculates **Previous period** and **Same period, previous year** for the new range. A custom compared range stays as you set it. To stop comparing, remove the **Compare** filter. ## Widgets ### Summary cards The four cards at the top show the totals for your filters. When you compare, each card also shows the change from the compared period. | Card | What it measures | | :- | :- | | **Total conversion** | Successful payments divided by finalized payments, as a percentage. Finalized payments are payments that succeeded, failed, were rejected, or expired; the change from the compared period is in percentage points. | | **Payment volume** | Total amount of successful payments. | | **Average ticket** | Average amount of a successful payment. | | **Refunds** | Total amount of successful refunds, by the date the refund was created. A decrease from the compared period shows as a favorable change. | ### Conversion over time A line chart of your conversion for each day or week in the date range. Switch between **Day** and **Week** to change the grouping. Hover over a point to see the total conversion and the conversion of each payment method for that day or week. When you compare, the tooltip also shows the compared period. ### Conversion by origin bank Conversion for each payer's bank, with the number of finalized payments per bank. Use **Sort by** to order banks by **Volume**, **Highest conversion**, or **Lowest conversion**. Payments without an identified bank appear last, as **Unidentified**. Click a bank to open its detail. The detail shows the bank's attempts, conversion, and share of sales, and how its failures split by reason. Compare the bank's failure reasons with **All banks** or with another bank. The **Detail by reason** table highlights in red the reasons whose share is at least twice as high for this bank as for the bank or banks you compare with. ### Conversion by payment method A bar chart of conversion for each payment method, with a reference line for your total conversion. Hover over a bar to see the number of payments and the conversion. When you compare, the tooltip also shows the compared period and the difference in percentage points. For cards, the tooltip instead splits conversion by how the payer paid (**Entered card**, **Apple Pay**, or **Google Pay**) and by card type (**Credit**, **Debit**, or **Prepaid**). ### Failure reasons over time A stacked bar chart of failed payments for each day or week, by failure reason. The chart shows your five most frequent reasons and groups the rest as **Other reasons**. Switch between **Day** and **Week**, and use **Failure reasons** to show only the reasons you choose. The table next to the chart lists the failed payments for each reason and, when you compare, the variation from the compared period. ## Investigate a failure reason 1. In **Failure reasons over time**, click a reason in the table. 2. In the detail, review **Where it concentrates**. This table lists, for each bank, the cases with this reason, the bank's percentage of these failures, and its percentage of your sales. Banks whose share of these failures is at least twice as high as their share of sales appear in red. Use **Search bank** to find a bank. 3. Review **Latest payments with this reason** to see the most recent affected payments. 4. To export the payments with this reason, click **Download these payments (CSV)**. Fintoc downloads a comma-separated values (CSV) file. ## Export Analytics To download the page's data, click the download icon next to the filters (**Download Excel**). Fintoc downloads an Excel file with your current filters and comparison. The file has one sheet for each part of the page: **Summary**, **Conversion over time**, **Banks**, **Payment methods**, and **Failure reasons**. Each sheet uses the grouping, sorting, and reason selection you chose in its widget.