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Only refunds with status created can be canceled

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Refunds for E-Commerce Plugins

You can issue refunds directly from your e-commerce platform (VTEX or Shopify), but due to how the plugins work, refunds requested from e-commerce plugin platforms cannot be cancelled from their dashboards.

If you issued a refund from one of these platforms and wish to cancel it, you can use our Cancel Refunds API endpoint or contact our support team, but please consider that the cancellation will not be reflected in your VTEX or Shopify Dashboard