> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fintoc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Intent Error Reason

Payment Intents can fail for various reasons. The specific cause of the failure appears in the `error_reason` attribute of a Payment Intent object.

| `error_reason`                              | Description                                                                                                                                                                         | Country   |
| :------------------------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :-------- |
| `bank_account_locked`                       | The bank blocked the transfers service for this account.                                                                                                                            | 🇨🇱      |
| `bank_connection_error`                     | Fintoc had a problem connecting with the selected bank.                                                                                                                             | 🇨🇱      |
| `bank_not_available`                        | The selected bank is temporarily unavailable.                                                                                                                                       | 🇨🇱      |
| `amount_limit_reached`                      | The maximum amount available to transfer was reached.                                                                                                                               | 🇨🇱      |
| `insufficient_funds`                        | The account doesn't have enough money to execute the payment.                                                                                                                       | 🇨🇱      |
| `login_credentials_locked`                  | The bank indicated that the user's credentials are locked.                                                                                                                          | 🇨🇱      |
| `login_invalid_credentials`                 | The bank indicated that the user's credentials are invalid.                                                                                                                         | 🇨🇱      |
| `maximum_amount_error`                      | The amount exceeds the maximum amount allowed for that bank.                                                                                                                        | 🇨🇱      |
| `mfa_authorization_timeout`                 | The user did not authorize the transfer with their multifactor method.                                                                                                              | 🇨🇱      |
| `mfa_invalid_authorization`                 | The bank indicated that the multifactor authorization was invalid.                                                                                                                  | 🇨🇱      |
| `mfa_locked`                                | The multifactor authentication method is locked.                                                                                                                                    | 🇨🇱      |
| `mfa_unavailable`                           | The multifactor authentication method is unavailable.                                                                                                                               | 🇨🇱      |
| `new_contact_amount_limit_reached`          | The amount exceeds the maximum amount permitted for new contacts.                                                                                                                   | 🇨🇱      |
| `new_contact_transfer_number_limit_reached` | The maximum number of transfers for new contacts was reached.                                                                                                                       | 🇨🇱      |
| `recipient_account_not_allowed`             | The bank indicated that the recipient account is not allowed to receive transfers.                                                                                                  | 🇨🇱      |
| `unresolved_final_status`                   | The bank can't provide a definite answer on whether this payment was completed or not. This reason will only appear for pending payments that could not be validated after 10 days. | 🇨🇱      |
| `widget_closed`                             | The user closed the widget before completing the payment.                                                                                                                           | 🇨🇱/🇲🇽 |
| `user_left`                                 | The user abandoned the payment process before selecting an account or entering their bank account's credentials.                                                                    | 🇨🇱/🇲🇽 |
| `new_payment_intent_in_progress`            | The user started a new payment intent before completing the previous one, so the original payment intent was canceled.                                                              | 🇨🇱/🇲🇽 |

<Note>
  We may add more at any time, so when developing and maintaining your code, you should not assume that only these types exist.
</Note>