public_error attribute on the Subscription Intent object identifies the cause.
Fintoc uses the following public_error values. Handle unknown values because Fintoc can add new errors.
Documentation Index
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Every public_error value Fintoc sets on a failed subscription intent, from invalid bank credentials to authorization timeouts, and what each means.
public_error attribute on the Subscription Intent object identifies the cause.
Fintoc uses the following public_error values. Handle unknown values because Fintoc can add new errors.
public_error | Description |
|---|---|
account_type_not_permitted | The selected account type is not allowed for this enrollment. |
authorization_timeout | Your customer did not authorize the direct debit enrollment in time. |
bank_connection_error | Fintoc had a problem connecting with the selected bank. |
bank_not_available | The selected bank is temporarily unavailable. |
internal_error | An unexpected error occurred while processing the enrollment. |
login_credentials_locked | The bank locked your customer’s credentials after too many failed attempts. |
login_invalid_credentials | The bank credentials your customer entered are incorrect. |
mfa_authorization_timeout | Your customer did not complete the bank’s multi-factor authentication in time. |
mfa_unavailable | The bank’s multi-factor authentication is not available for your customer. |
password_change_required | The bank requires your customer to change their password before continuing. |
request_timeout | The request to the bank timed out. |
subscription_intent_expired | The subscription intent expired before your customer completed the enrollment. |
user_left | Your customer left the widget before completing the enrollment. |
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