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Alternative payment methods are non-card payment buttons that route your customer to the institution’s own checkout. This page covers the methods Fintoc supports in Chile and their limits. For the underlying flow, see Checkout Sessions.

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Prerequisites

Fintoc supports two integration models:
  • Fintoc Collects: Fintoc holds the credentials and settles funds into a pooled account. You do not need your own agreement.
  • Direct: You hold the agreement and settle into your own account. Contact the Fintoc team to register your credentials.
Use Direct when you already have an agreement with one of the institutions below or need funds in your own account.

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Orchestration

Fintoc’s orchestration engine selects the payment method at runtime based on your customer’s institution and the payment amount. When your customer selects bank transfer, the engine first attempts a standard bank transfer through that institution. If the amount exceeds the institution’s transaction limit, the engine routes your customer to the institution’s alternative payment method instead. Your customer completes the payment in the institution’s own checkout. This fallback runs automatically once you register your credentials. Each supported method appears as a button in your checkout. Fintoc routes your customer to the applicable payment method based on the amount and the institution. See Transaction limits for the per-institution caps that trigger the redirect.

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Available methods and limits

Fintoc supports the following Chilean institutions: Banks apply first-transfer caps when your customer pays a new recipient. The orchestration engine uses this limit when choosing the payment method. The table below shows example outcomes:

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Refunding alternative payment methods

Your customer authorizes these payments through the institution’s own checkout, so Fintoc never receives your customer’s bank account details. To refund a payment made through one of these methods, collect the destination account from your customer. Submit the refund from the Dashboard, or pass recipient_account when you create the refund via API. Refunds are available for Banco Estado, Banco de Chile, and Banco Santander. The recipient_account object contains your customer’s bank details: holder_id, holder_name, number, type, and institution_id. holder_id must be a valid Chilean tax ID. type must be checking_account or sight_account. See Create refund for the full object structure and the Refund payments guide for the end-to-end flow.

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Security policies

Fintoc’s security policies can block refunds with a custom recipient_account before disbursement. If Fintoc blocks a refund, you receive a refund.failed webhook with failure_code set to fraud_risk. Fintoc does not transfer funds or notify your customer. Blocked refunds do not consume the payment’s refundable balance, so you can issue another refund on the same payment.