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This guide will walk you through the process of integrating Fintoc into your Shopify store.

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Who can use Fintoc

To use Fintoc, your business must meet all of these requirements:
  • A company tax ID. In Chile, this is a company RUT (RUT de empresa). In Mexico, this is a company RFC (12 characters).
  • A bank account in your company’s name. Fintoc only sends your payouts to an account associated with your company’s RUT or RFC.
  • An email address on your company’s domain. Sign up with a corporate email, not a personal one such as Gmail or Hotmail.
Fintoc doesn’t accept individuals, including a natural person with business activity (persona natural con giro). The Dashboard rejects a personal RUT with the error “El RUT debe pertenecer a una empresa”. In Chile, your company also needs at least 6 months of business activity, counted from the start date on your business initiation certificate. If your company is younger, the Dashboard shows an error when you upload the certificate and you can’t complete the onboarding.

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I. Install the Fintoc app on Shopify

  1. Click on your country’s link to begin:
  2. Click “Install” and follow the setup instructions.

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II. Follow the steps and set up your Fintoc account

If this is your first time using Fintoc on Shopify, you will need to create an account on the Dashboard. If you already have an account, log in with it to continue.

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III. Complete your company details

Within the Dashboard, we will ask you for some information to activate your account. Chile:
  • Business initiation certificate
  • RUT
  • Legal name and trade name
  • Address and district
  • Business activity
  • Bank account where you want to receive your payments
Mexico:
  • Tax status certificate
  • Legal representative ID
  • Bank statement cover page
  • Company incorporation deed
  • RFC
  • Legal name and trade name
  • Tax address
  • Bank account where you want to receive your payments

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IV. Activate Fintoc on Shopify

Finally, once you confirm your details, all that’s left is to activate Fintoc in your Shopify store. Your customers can now pay through Fintoc, and you receive your payments with lower fees. 🤘

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Receiving your payouts

Fintoc sends the funds you collect in Shopify to the bank account you registered. To change that account, see Updating your bank account information. To understand why a payout shows as canceled, see Canceled payouts.

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Tax documents in Chile

Fintoc doesn’t issue tax documents or report bank transfer sales to the Servicio de Impuestos Internos (SII) for your store. You must issue the boletas or facturas for these sales yourself. Fintoc does report card payments to the SII. For details, see tax documents in Chile.

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FAQs

If you have any questions, check out our Shopify FAQ section. Q: A customer says their bank debited them, but the payment failed or doesn’t appear. What should I do?
A: You don’t need to issue a refund. Fintoc automatically returns the money to the account it came from. See Failed payments where the payer was debited.

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Refunds

Refunds can be managed directly from your Shopify dashboard. Navigate to an Order, where you’ll find a Refund button on the top-right corner. There you can enter the refund amount and any comments you wish to track. For more details, check out our Refunds Guide.
You can issue refunds directly from Shopify, but refunds requested from e-commerce plugins cannot be cancelled from their dashboards. If you issued a refund from Shopify and wish to cancel it, you can use our Cancel Refunds endpoint or contact our support team. Note that the cancellation will not be reflected in your Shopify Dashboard.