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By the end of this guide, you’ll have Fintoc activated as a payment method in your Shopify store’s checkout.

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Who can use Fintoc

To use Fintoc, your business must meet all of these requirements:
  • A company tax ID. In Mexico, this is your company’s Mexican tax ID (RFC), which has 12 characters. In Chile, this is your company’s Chilean tax ID (RUT).
  • A bank account in your company’s name. Fintoc only sends your payouts to an account associated with your company’s RFC or RUT.
  • An email address on your company’s domain. Sign up with a corporate email, not a personal one such as Gmail or Hotmail.
Fintoc doesn’t accept individuals, including a natural person with business activity (persona natural con giro). Your company also needs at least 6 months of business activity, counted from the start date on your business initiation certificate. If your company is younger, the Dashboard shows an error when you upload the certificate and you can’t complete the onboarding.
A Fintoc organization that you register through the Shopify app can only accept payments in Shopify. You can’t use that organization with the API or with other e-commerce plugins, such as WooCommerce or VTEX. To accept payments in another store or integration, complete a separate registration with Fintoc’s sales team at sales@fintoc.com.

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I. Install the Fintoc app on Shopify

  1. Click on your country’s link to begin:
  2. Click “Install” and follow the setup instructions.

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II. Follow the steps and set up your Fintoc account

If this is your first time using Fintoc on Shopify, you will need to create an account on the Dashboard. If you already have an account, log in with it to continue.

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III. Complete your company details

Within the Dashboard, we will ask you for some information to activate your account. Mexico:
  • Tax status certificate
  • Legal representative ID
  • Bank statement cover page
  • Company incorporation deed
  • Mexican tax ID (RFC)
  • Legal name and trade name
  • Tax address
  • Bank account where you want to receive your payments
Chile:
  • Business initiation certificate
  • Chilean tax ID (RUT)
  • Legal name and trade name
  • Address and district
  • Business activity
  • Bank account where you want to receive your payments

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IV. Activate Fintoc on Shopify

Finally, once you confirm your details, all that’s left is to activate Fintoc in your Shopify store. Your customers can now pay through Fintoc, and you receive your payments with lower fees. 🤘

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Receiving your payouts

Fintoc sends the funds you collect in Shopify to the bank account you registered. To change that account, see Updating your bank account information. To understand why a payout shows as canceled, see Canceled payouts.

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FAQs

If you have any questions, check out our Shopify FAQ section. Q: A customer says their bank debited them, but the payment failed or doesn’t appear. What should I do?
A: You don’t need to issue a refund. Fintoc automatically returns the money to the account it came from. See Failed payments where the payer was debited.

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Refunds

Refunds can be managed directly from your Shopify dashboard. Navigate to an Order, where you’ll find a Refund button on the top-right corner. There you can enter the refund amount and any comments you wish to track. For more details, check out our Refunds Guide.
You can issue refunds directly from Shopify, but refunds requested from e-commerce plugins cannot be cancelled from their dashboards. If you issued a refund from Shopify and wish to cancel it, you can use our Cancel Refunds endpoint or contact our support team. Note that the cancellation will not be reflected in your Shopify Dashboard.
If your available Fintoc balance doesn’t cover a refund within 5 business days, the refund transitions to failed. A failed refund is final, and Fintoc can’t retry it. To refund the customer, create the refund again from the order in Shopify. Shopify registers the new refund in Fintoc automatically. For details on how Fintoc funds refunds, see Available refund balance.